1. Click "Buy Now" and enter the number of passes you would like to purchase.
2. Click red text link in each Item row to enter Season Pass Holder information (required before checkout)
3. Click Checkout
4. Enter billing and credit card information
5. Tickets will be sent to your email
6. Print your Season Pass Voucher
   
7. Purchase and print your own Sandcastle Season Pass Voucher. This Voucher must be redeemed at Sandcastle any operating day of 2010 to obtain your photo ID Season Pass.
   
   

   By purchasing the pass, the holder confirms they have read, understand, and agree to abide by all park and Season Pass
   rules and regulations.
   
   Season Passes may be purchased at sandcastlewaterpark.com or at Sandcastle any operating day of the season.
   (please note that phone orders have an additional $4 processing fee per pass).

SEASON PASS DETAILS

• Can I purchase more than 2 season passes for the discount (2 for $99.99)?
  Yes. If you purchase 2 or more season passes in one transaction you will receive each pass at the discounted rate of $49.99 until offer ends.
  

• The website will not let me checkout when I purchased a season pass. How do I complete my order?
  When purchasing season passes, please make sure you fill out the required information for each pass.  This is the line in red that appears where each season pass is set up as individual items in your cart. The transaction will not allow you to complete checkout until all information has been entered for each pass purchased. Also, you must check the “terms and conditions” checkbox prior to completing the checkout process. It is also important that your billing address used during checkout exactly matches your billing statement.
  

• What do I do if did not receive my email confirmation?
  Please check your junk mail/spam folder to make sure the confirmation email and tickets from egalaxyordersc@sandcastlewaterpark.com are not marked junk/spam. If you still cannot locate your confirmation email, please email feedback@sandcastlewaterpark.com with the following information; First name, last name, date of online order, correct e-mail, and confirmation number (if known). We are currently experiencing problems with e-mails going to comcast users. Please also include an alternate e-mail if possible.
  

• I was double charged for my order. What can I do?
  Sandcastle's webstore operates over a secure server. When you place an order, an authorization is requested in the amount of your purchase by our server from your credit card company/bank. If an error occurs with your order and you go back to try to correct the information, sometimes a hold for each action will be placed on your account by your bank as it waits for an authorization from Sandcastle. When you complete your online order and receive a confirmation email that your order was processed, the authorization is then replaced by an actual charge from Sandcastle. In most cases, you will only receive one authorization and only one charge will go through. Some banks/processors do not immediately drop all the holds, however most authorizations are dropped within 2-7 days.
  

• Will I receive tickets in the mail for my online order?
  No. You will receive a confirmation e-mail containing an attachment of a PDF file of your tickets. Please save this email and print your tickets prior to your visit to Sandcastle.
  

• What happens if the wrong name is listed on my season pass?
  All tickets and season passes are transferable until the time they are redeemed at the park. If the name is incorrect on your electronic ticket, changes can be made the day of your visit prior to having your season pass processed.
  

• Can I transfer a season pass to another person once I purchased it?
  Season passes are transferable until the time they are printed/redeemed at the park. Once a season pass is printed, the pass cannot be transferred to another guest.
  

• I want to buy a season pass but I am not sure who the recipient will be. What name should I enter?
  Often for these situations, a generic name or title should be used for the first and last name fields when ordering online. Example: Congratulations PTA or Happy Birthday.
  

• I received a "session timed out" message and now it will not let me start my order over or continue where I left off. What can I do? If you have tried to start your order over and it will not let you after you received a session timed out message, at the top of the sandcastle web page go to "tools", "internet options" and click on "delete temporary files".