Frequently Asked Questions

Frequently Asked Questions & Useful Tips

Please visit our Park Rules & Policies page for more information.

Please click here to see our operating calendar for times and dates

Regular Parking is $10 per day.

Preferred Parking guarantees a spot right up front for $15 per day.

A Season Parking Pass is available to Season Passholders and can be purchased online or at the park for $44.99

Sandcastle accepts cash, Visa, MasterCard, Discover, and American Express cards at any ticket entrance and most permanent food locations. Admission tickets, Season Passes and Cabanas are also available to purchase online. Once inside the park, there are ATMs located at Guest Relations.

Guests may bring personal foods into the park, to the extent that they are medically necessary (e.g., for diabetics, baby formula for infants, gluten-free foods, or allergy-safe foods for allergies). Guests may bring unopened non-alcoholic beverages. No coolers*, glass or alcohol may be brought into the park. Food from outside establishments is not permitted.
*Small coolers are permitted to the extent that they are medically necessary

Sandcastle has a wide selection of food to choose from; such as hamburgers, french fries, pizza, salads, sandwiches, hot dogs, chicken, ice cream, soft drinks and funnel cakes. Food stands and outdoor seating areas are located throughout the park.

Yes, an admission ticket is required to enter the park. Don't worry, besides the thrills and chills of the waterslides, there are less daring attractions like the Lazy River and Mushroom Pool. For guests with special needs, please visit our Guest Relations office upon your arrival. They will share which rides and attractions are appropriate for your abilities and will help you make the most of your visit.

June is always a great time to visit us we are usually slower at the beginning of our season. If you visit in July or August, Tuesdays and Wednesday are traditionally slower. Also, be aware that crowds are quite weather dependent. We will be busier on hotter summer days.

If you forget something at home, please check our Gift Shop first! Our Boardwalk Gift Shop features Sandcastle logo merchandise along with beach towels, swim diapers, and sunscreen, just to name a few items.

Yes. Most of our attractions have a height requirement to participate. These requirements can be found on the Attractions page of our website. The requirements are also on signs at the entrance of each ride.

Yes. Some of our attractions have a weight restriction to participate. These requirements can be found on the Attractions page of our website.

Sandcastle only permits US Coast Guard approved lifejackets in our pools. This includes US Coast Guard-approved puddle jumpers and lifejackets. For the convenience of our guests, lifejackets are available free of charge and can be found at the Mon Tsunami Wave Pool and the Mushroom Pool. Lifejackets are required for guests under 48" in the wave pool.

Sandcastle offers two exclusive children's areas. The Tad Pool is a one and a half foot deep pool with two beginner slides, and Wet Willie's is a crazy water playground featuring several slides and water activities.

No alcoholic beverages may be brought into the park. Beer and other alcoholic beverages are available at the Sandbar and Cocomo Joe's. Sandcastle is a limited smoking facility; with the only designated smoking section on the lower entertainment deck by the Mushroom Pool. See a Sandcastle Team Member for details.

Please designate a specific meeting spot and/or check-in times for your group should anyone get separated. Sandcastle will not announce separated parties over the intercom. If you or a member of your party gets lost, please contact a team member in the area to page a public safety officer.

Sandcastle lifeguards must pass very rigorous training to become certified. In addition, our First Aid station is staffed with emergency medical technicians. Parents are urged to teach children safe water skills and read safety information located at the front of each attraction.

First Aid is located on the boardwalk in between the slide entrance and food stands. Please ask any Sandcastle Team Member for specific directions.

There, are many shade areas located throughout the park. Lounge chairs are available on a first-come, first-served basis or you may choose to rent a private cabana for the day. It is always a good idea to wear sunscreen at Sandcastle, whether in the shade or direct sun.

Eye glasses may be worn on some attractions with a head strap only. Please check the safety rating information at the front of each attraction for more information.

There are several changing and shower facilities throughout the park. They are located near the wave pool, along the Boardwalk, and in Wet Willie's children's area.

All- Day Daily Locker Rental

Standard $10/ Large $12/ Jumbo $15

Season Passholders Receive a Discount on small lockers:

Standard $8

Season Passholders must scan their season pass photo ID at the kiosks to receive the discount.

If you have a disability, please visit our Park Rules & Policies Page or give us a call at (412) 462-6666. They will share which rides and attractions are appropriate for your abilities and will help you make the most of your visit.

We strongly suggest that minors under the age of 18 be accompanied by a parent or adult guardian. The park does not assume any responsibility or liability for unattended minors.

Please send a letter with the request to:

Sandcastle Waterpark
Attention: Children’s Charitable Trust Foundation
1000 Sandcastle Drive
West Homestead, PA 15120

Visit Donation Requests for more information and the requirements.

Sandcastle has detailed safety measures in place in the event of inclement weather. Safety is our top priority in everything we do, and so slides and attractions can and do close if the weather conditions become poor. Attractions will close when lightning is in the vicinity of the park. Sometimes it can look beautiful, but if lightning strikes are nearby we will temporarily close attractions until the weather cell has moved out of range. Please know we will open attractions as quickly as possible, but will not compromise on the safety of our Guests and Team Members. High winds and low temperatures can also lead to attractions closing for part or all of the day.
Family walking

Please Note:

There have been some changes at Sandcastle including the removal of the hot tub and the docks.

Smoking Policy

Sandcastle is a limited smoking facility. Smoking is only permitted in two locations inside the park. See a Sandcastle team member for details.

Food and Beverage Policy

Guests may bring in snacks in a small sandwich size zip lock bag and unopened bottled water. Snacks must be portioned sized and drinks can be no larger than a 20 oz bottle. No glass may be brought into the park. For your conveniences, guests may keep their small sandwich zip lock bags in a small cooler no bigger than an 8 quart personal cooler (10"x12"x9"). Sandcastle will not permit coolers larger than this.

For any groups wishing to bring large coolers or a picnic- picnic tables are conveniently located outside of our park and guests may enter and exit as many times as they wish throughout the day. Please keep these items in your vehicle.

Minor/ Chaperone Policy

We strongly suggest that minors under the age of 18 be accompanied by a parent or adult guardian.The park does not assume any responsibility or liability for unattended minors.


Pets are not permitted on park grounds including the waterpark, parking lot and Riverplex unless the animal is a service or guide dog.

Mon-Tsunami Wave Pool Policy

This attraction is fenced off with one entrance and exit. A lifeguard is stationed at the entrance to the wave pool measuring guests to ensure that anyone under 48" is given and properly fitted with a lifejacket. In the Wave Pool, all guests under 48" are REQUIRED to wear a lifejacket and be accompanied by an adult. We insist that parents keep their children within arms reach for their close supervision on all water activities. Lifejackets are available free of charge. When in doubt, wear a lifejacket!

Online Ticket/Purchase Assistance

For Online Ticket/Purchase Assistance please call: 407-261-4288

Visa, Mastercard, American Express are accepted.

kids in pool!

The Park offers a variety of water-based activities for all ages and all swim levels. Height restrictions are posted for all attractions and enforced. We strongly recommend that Minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors.

Only you know your own, your child's, or anyone you are supervising level of swimming skills. We strongly recommend all Guests under 48" or who are weak or non-swimmers wear Coast Guard approved lifejackets where appropriate. Life jackets are available free of charge. When in doubt, wear a life jacket!

Proper swimwear must be worn on all rides and attractions.

No street clothes and no bathing attire with buckles, belts, rivets, metal or cut-off jeans permitted. For guest safety, no masks, snorkels or swim fins please.

VIRGINIA GRAEME BAKER POOL AND SPA SAFETY ACT - On December 19th 2008 the Virginia Graeme Baker Pool and Spa Safety Act went into effect. This new law requires VGB Compliant Pool Drain Grates. We are VGB Compliant but please note in some applications these grates have a raised profile off the floor as mandated by the Law. Warning: Raised Grate - All of our raised grates have a red circle highlighting their location. They are designed to be stepped on but in shallow water situations they may pose a tripping hazard.

My question isn’t answered here. How may I contact you?

Give us a call at (412) 462-6666 or click here to email us.