Health and Safety Tips

In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission. Facial coverings must do the following:

• Fully cover an individual's nose and mouth and allow the guest to remain hands-free
• Fit snugly but comfortably against the side of the face
• Be made of breathable material, either disposable or reusable.

Costume masks are not considered appropriate and are prohibited. Face shields are not permitted on any attractions and are not a substitute for a facial covering. Face shields are permitted within the park when worn with an acceptable facial covering.

Guests are required to remove facial coverings while on water attractions, in complying with water safety best practices. Guests may also remove their masks while eating or drinking.

• If you have a fever or are displaying other symptoms of COVID-19, please stay home.
• In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission.
• Facial coverings will be available for purchase at park retail locations.
• Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• Enhanced sanitizing throughout the entrance areas including a thorough daily deep cleaning of all touchpoints with an EPA-approved sanitizer.
• In order to achieve six feet of social distance between unvaccinated travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants.
• Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers, and Contracted Partners) of the importance of following all rules during their time at Sandcastle.

• In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission.
• Capacity of pools and indoor facilities within Sandcastle Waterpark will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Park staff will monitor pools to ensure social distancing between travel parties, along with conducting standard water safety practices
• Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touchpoints with an EPA-approved sanitizer.
• Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
• Hand sanitizer and facial coverings are available for purchase at park retail locations.
• Face shields are not permitted on any attraction and are not a substitute for a facial covering. Face shields are permitted within the park when worn with a facial covering.
• Lifeguards will not wear facial coverings in compliance with water safety best practices
• In compliance with state and federal guidelines for water safety guidelines, facial coverings are not permitted when enjoying water attractions (pools and slides)
• Some attractions may be closed if Sandcastle management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.

• In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission.
• Prior to opening, all non-porous surfaces, high touchpoints (door knobs, door handles, push plates, railings, light and air control switches) must be thoroughly disinfected and on a routine schedule after opening.
• Different Entrance and Exit must be designated when possible to avoid or reduce face-to-face exposure.
• Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry their hands. Ensure the restocking of soap, paper towels, and sanitizer. This practice must be at the beginning of the shift and throughout the day.
• Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
• Guests may remove their facial coverings to eat and drink.
• Grab & Go is permissible only if the items are individually packed with appropriate labels and bottled drinks.
• Self-serve food, condiments, and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
• Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
• Soda/ICEE Souvenir Cup refills will be served over the counter by an attendant using paper cups.
• Individually wrapped cutlery forks and spoons will be handled by a cashier as necessary.
• Napkins will still be available from the no-touch dispensers.
• We strongly recommend Guests utilize contact-less payment for all food and retail items.

• In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission.
• Prior to opening, all non-porous surfaces, high touchpoints (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
• Facial coverings and hand sanitizer will be available for purchase at park retail locations.
• Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the park will remind all (Guests, Team Members, Suppliers, and Contracted Partners) of the importance of following all rules during their time at Sandcastle Waterpark.
• All sales are final.

I had a 2020 Season Pass. Can I still use it?

All 2020 Season Passes, except the Summer Saver, will include both the 2020 and 2021 seasons. 2020 Summer Saver Season Passes have expired and cannot be used in 2021.

Does my 2020 Season Pass get benefits in 2021?

Yes! Sandcastle will not issue new benefits to 2020 Season Passholders; instead, the expiration date on the 2020 benefits has been extended to the end of our 2021 season. That means unused finite benefits (such as buddy tickets) can be redeemed during the 2021 summer season, while reusable benefits (such as food and retail discounts) are included for 2020 Passholders.

What will happen with my Dining Pass?

Our plan is to ensure you receive equal value for any experience or benefit you missed out on this year due to COVID-19, such as the All Summer Dining Pass. All Summer Dining Passes and other add-ons will also be valid through the end of the 2021 Summer Season. Please note, we are no longer selling Dining Passes for the 2021 season.

I didn't use my tickets from 2020. What can I do?

Guests with questions about 2020 single-day tickets can email info@sandcastlewaterpark.com to connect with our Guest Services Department.