Health and Safety Tips

• If you have a fever or are displaying other symptoms of COVID-19, please stay home.
• In order to maintain our reduced capacity, all Guests will need to pre-purchase admission in advance and RSVP for the day they wish to visit through our online registration system.
• Those who have already purchased a ticket or Season Pass will need to make a reservation through our online registration system.
• Walk-up visitors with a form of admission (ticket or Season Pass) will be admitted without a reservation until Sandcastle Waterpark's predetermined capacity limit is reached.
• If the date you wish to visit is not available for a reservation, please select another day.
• Ticket and Season Pass sales will be conducted online. Third parties such as stores and community organizations will not sell hard tickets in 2020. In order to reduce hand-to-hand exchanges, tickets and Season Passes will not be sold at the park; they must be purchased online.
• All entrants (Guests, Team Members, Vendors and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Sandcastle Waterpark. Anyone with a temperature at or above 100.4 degrees, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
• Per CDC guidelines, All entrants will be required to wear facial coverings, except for children under three.
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
• Those without a facial covering will be able to purchase them at park retail locations.
• Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• Enhanced sanitization throughout the entrance areas including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
• In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Sandcastle Waterpark.

• Capacity of pools and indoor facilities within Sandcastle Waterpark will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Park staff will monitor pools to ensure social distancing between travel parties, along with conducting standard water safety practices
• Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
• Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
• Hand sanitizer and facial coverings are available for purchase at park retail locations.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
• Face shields are not permitted on any attraction and are not a substitute for a facial covering. Face shields are permitted within the park when worn with a facial covering.
• Lifeguards will not wear facial coverings in compliance with water safety best practices
• For the safety of all our Guests and Team Members, Guests will be required to wear facial coverings. The only exceptions are for children age three and younger (please consult CDC guidelines).
• In compliance with state and federal guidelines for water safety guidelines, facial coverings are not required when enjoying water attractions (pools and slides), but must be worn at all other times.
• Some attractions may be closed during this initial opening phase, or closed for the entirety of the summer, if Sandcastle Waterpark management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.

• Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) must be thoroughly disinfected and on a routine schedule after opening (PEU FB pages 80-83).
• Indoor and outdoor tables and chairs must be thoroughly disinfected after each customer’s use.
• Different Entrance and Exit must be designated when possible to avoid or reduce face to face exposure.
• Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice must be at the beginning of the shift and throughout the day.
• Touching of face and hair must be avoided. Hands must be washed following the guidelines above.
• Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees should frequently sanitize all contact points.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields. Hair restraints are required by Sandcastle Waterpark in all kitchen areas.
• Guests may remove their facial coverings to eat and drink.
• Grab & Go is permissible only if the items are individually packed with appropriate label and bottled drinks.
• Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
• Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
• Soda/ICEE Souvenir Cup refills will be served over the counter by an attendant using paper cups.
• Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
• Napkins will still be available from the no-touch dispensers.
• We strongly recommend Guests utilize contact-less payment for all food and retail items.

• Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) must be thoroughly disinfected and on a routine schedule after opening.
• For the safety of all, Guests and Team Members will be required to wear facial coverings. The only exceptions are for children age three and younger (please consult CDC guidelines).
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
• Facial coverings and hand sanitizer will be available for purchase them at park retail locations.
• Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Sandcastle Waterpark.
• Purchases should be bagged by the team member suing a bag supplied by the park. Team members are prohibited from bagging the purchase in a guest provided bag. Team member can allow guest to bag their own purchase if necessary.
• Fitting Rooms should be closed and off limits to the guests.
• All Sales final, if you do have a return the product cannot go back on the floor. Create a damaged Box for all returns and keep separate from all merchandise.

In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Pennsylvania Department of Health, facial coverings are required for all entrants, except children younger than age three. In compliance with state and federal water safety guidelines, facial coverings are not required when enjoying water attractions (pools and slides), but must be worn at all other times. Policy updated July 15, 2020

All Season Passes purchased by June 14, 2020 will include both the 2020 and 2021 seasons. Beginning June 15, Season Passes will only include the 2020 season.

Yes. All Season Passholders will receive the 2021 extension, regardless of when their final payment is made. We know finances are a challenge for some guests - please know we are not charging late fees for missed payments. To update your payment information, please contact us for assistance. Please note that Season Passes cannot be used until they are paid in full.

Our plan is to ensure you receive equal value for any experience or benefit you missed out on this year due to COVID-19, such as the All Season Dining Pass. All Season Dining Passes and other add-ons will also be valid through the end of the 2021 Summer Season. We are no longer selling Dining Passes for the 2020 season.

Yes! Please visit our Discounts page for ways to save on a visit.

Good Any Day tickets will be valid through the entirety of the 2020 Summer Season, and Limited Operation and Date-Restricted Tickets will be accepted any day of the 2020 Summer Season. Guests with additional questions about their tickets can contact us.

Surcharges and date blackouts will be waived on group outing tickets. They will be Good Any Day of the 2020 Summer Season. Group Outing Planners, please contact us to discuss options to reschedule outings.