Health and Safety Tips to protect against COVID-19
We are so excited to welcome you and your family back to Sandcastle Waterpark!
We want you to know the health and safety of our Guests and Team Members is our top priority. Read on to see how we will best ensure the cleanest and safest environment possible for you and your family.
The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us.
The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Sandcastle Waterpark healthy and safe.
Here are the specific steps we’re taking in accordance with state and federal guidelines.
Required face coverings for park personnel and guests.
Checking every guest and employee upon entrance.
Asking everyone to wash hands often with soap and water.
Providing sanitizer stations throughout the park.
Requiring social distance of six feet between your party and others.
Limiting the number of guests to facilitate social distancing.
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
|Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Sandcastle Waterpark will look different this summer.
While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.
By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.
In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Pennsylvania Department of Health, facial coverings are required for all entrants, except children younger than age three. In compliance with state and federal water safety guidelines, facial coverings are not required when enjoying water attractions (pools and slides), but must be worn at all other times. Policy updated July 15, 2020
All Season Passes purchased by June 14, 2020 will include both the 2020 and 2021 seasons. Beginning June 15, Season Passes will only include the 2020 season.I have not made all my Season Pass Payments. Am I included in the 2021 extension?
Yes. All Season Passholders will receive the 2021 extension, regardless of when their final payment is made. We know finances are a challenge for some guests - please know we are not charging late fees for missed payments. To update your payment information, please contact us for assistance. Please note that Season Passes cannot be used until they are paid in full.What about my Dining Pass?
Our plan is to ensure you receive equal value for any experience or benefit you missed out on this year due to COVID-19, such as the All Season Dining Pass. All Season Dining Passes and other add-ons will also be valid through the end of the 2021 Summer Season. We are no longer selling Dining Passes for the 2020 season.
Yes! Please visit our Discounts page for ways to save on a visit.Will I receive a refund on my pre-purchased admission tickets?
Good Any Day tickets will be valid through the entirety of the 2020 Summer Season, and Limited Operation and Date-Restricted Tickets will be accepted any day of the 2020 Summer Season. Guests with additional questions about their tickets can contact us.I had a Group Event scheduled for early in the season. What now?
Surcharges and date blackouts will be waived on group outing tickets. They will be Good Any Day of the 2020 Summer Season. Group Outing Planners, please contact us to discuss options to reschedule outings.