COVID-19 Health & Safety

Comprehensive Breakdown of COVID-related Safety Measures

At Sandcastle Waterpark, the health and safety of our Guests and Team Members is our top priority.
We will strive to ensure a clean and safe work environment for our staff, suppliers and contracted partners, and a clean, safe and fun experience for our visitors. This page details the many measures being taken to protect our Guests and Team Members.

While we are committed to these enhanced standards, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please read all information on this page to best prepare your group for a visit to Sandcastle Waterpark.

What We’re Doing to Keep You Safe

Face Coverings Face Coverings
Required face coverings for park personnel and guests.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


Pre-Visit and Arrival Safety Measures

Waterpark Safety Measures

Food & Beverage Safety Measures

Retail Safety Measures

Guest Responsibilities

  • Wear facial coverings per CDC guidelines.
  • Submit to temperature check upon arrival.
  • Wash hands often with soap and water.
  • Avoid touching your face.
  • Maintain six feet of social distance from others not in your travel party.

Guests should familiarize themselves with Centers for Disease Control and Prevention guidelines and evaluate their risk in determining whether they should visit our facility. If you or a member of your household are ill or think you may be getting ill, or you have been in contact with someone diagnosed or suspected of having COVID-19, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


Frequently Asked Questions

Can't find the answer to your question? Please contact us and we will assist you.

Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention, Pennsylvania Department of Health, and Allegheny County Health Department, along with other government officials and health experts. Some of our evolving sanitation procedures include:

  • Making sure rides and other areas are clean and hygienic
  • Communicating and promoting the need to maintain social distance
  • Promoting regular and thorough hand washing by Team Members, Contractors and Guests
  • Installing sanitizing hand rub dispensers in prominent places around the park to facilitate handwashing amongst Guests
  • Promoting good respiratory hygiene in the workplace
  • Encouraging Guests and Team Members to stay home if you are exhibiting any symptoms of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspected of having contracted COVID-19.
  • Educating all Team Members about illness prevention, preparedness and response

For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.

In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Pennsylvania Department of Health, facial coverings are required for all entrants, except children younger than age three. In compliance with state and federal water safety guidelines, facial coverings are not required when enjoying water attractions (pools and slides), but must be worn at all other times.Policy updated July 15, 2020

All Season Passes purchased by June 14, 2020 will include both the 2020 and 2021 seasons. Beginning June 15, Season Passes will only include the 2020 season. Guests have the option to add on the 2021 season when purchasing a 2020 season pass on our website, or may have their pass upgraded to include 2021 at the park for an additional fee.

We are still accepting applications and conducting phone and Skype interviews. At this time in-person interviews, orientations and trainings are on hold until permitted to resume by the Commonwealth of Pennsylvania.

Yes. All Season Passholders will receive the 2021 extension, regardless of when their final payment is made. We know finances are a challenge for some guests - please know we are not charging late fees for missed payments. To update your payment information, please contact us for assistance. Please note that Season Passes cannot be used until they are paid in full.

Our plan is to ensure you receive equal value for any experience or benefit you missed out on this year due to COVID-19, such as the All Season Dining Pass. All Season Dining Passes and other add-ons will also be valid through the end of the 2021 Summer Season. We are no longer selling Dining Passes for the 2020 season.

Good Any Day tickets will be valid through the entirety of the 2020 Summer Season, and Limited Operation and Date-Restricted Tickets will be accepted any day of the 2020 Summer Season. Guests with additional questions about their tickets can contact us.

Surcharges and date blackouts will be waived on group outing tickets. They will be Good Any Day of the 2020 Summer Season. Group Outing Planners, please contact us to discuss options to reschedule outings.