Birthday FAQ
What hours can we utilize the Birthday Bungalow?
The Birthday Bungalow is available between 12- 2 pm to celebrate! Guests are welcome to stay at the waterpark for the entire day and can relocate near the wave pool, mushroom pool, tadpole, or wet willies upon conclusion of the party.
Do I have to purchase/ reserve my party online?
Yes. We only take birthday reservations online to ensure that we do not double book.
What if I have more than 10 guests?
Sandcastle offers additional pricing per person for each package. If you do not know your exact count beyond 10 guests, please call 412-461-3694 at least 72 hours in advance of your party to add additional guests.
What if it rains?
If the park does not open due to inclement weather, Sandcastle will reschedule the party for another day. If the park closes during the allotted reservation hours, Sandcastle will reserve the Birthday Bungalow another day in season. If the park closes early due to inclement weather, all party guests will receive a rain check ticket to return another day.
Can I bring a cake?
Yes, you are welcome to bring a cake or cupcakes. Please do not bring ice cream or an ice cream cake as the Birthday Bungalow does not have freezer storage. Sandcastle does not provide cake plates, utensils, or candles.
How do I redeem the food vouchers?
East Eat and Easy Treat vouchers allow you to decide the best way to use/ distribute them according to your party needs. Each voucher needs to be presented at one of our food stands that are listed on the voucher in order to be redeemed for the designated meal options. *Please note: Food options are subject to change and based on availability the day of the event.
Can I bring outside food and beverages for the birthday celebration?
Meal vouchers are included with the Birthday Party Packages. Any outside food and beverage must comply with Sandcastle’s outside food and beverage policy. Treat bags and party favors are permitted.
Should I bring decorations?
Sandcastle provides table coverings, balloon centerpieces, and beach-themed decorations, but guests are welcome to bring any special decorations for their celebration.
Does the Birthday Bungalow lock?
The doors close but do not lock. Guests can leave personal belongings, presents, etc. at their own discretion for the 2 hours they have reserved the room. If needed, lockers are available for rent next to the Birthday Bungalow.
Does Sandcastle provide a team member to coordinate the party celebration?
A group sales coordinator will be available to meet with the group at the park entrance and escort them to the Birthday Bungalow and answer any questions. The coordinator will check in intermittently but will NOT be stationed in the room for the duration of the party.
