Health and Safety Tips

Health and Safety Tips to protect against COVID-19

We are so excited to welcome you and your family back to Sandcastle Waterpark!

We want you to know the health and safety of our Guests and Team Members is our top priority. Read on to see how we will best ensure the cleanest and safest environment possible for you and your family.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us.

Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Sandcastle Waterpark healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines
  • Submit to temperature check at arrival
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Sandcastle Waterpark will look different this summer.

  • Guests are strongly encouraged to RSVP for the date they wish to visit in advance, in addition to their regularly purchased Ticket or Season Pass. Guests are able to visit without having RSVP'ed, however, they are not guaranteed entry that day if the park has pre-booked or already reached its predetermined maximum capacity.
  • If the date you wish to visit is not listed in our online calendar, we may have already reached our capacity limit for that date, in which case you will need to choose another day. If you are looking for a date later in the summer, please check back again as we will open more dates as the summer progresses.
  • All those wishing to enter Sandcastle Waterpark (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • For the safety of all our Guests and Team Members, facial coverings are required for all entrants, except children younger than age three. In compliance with state and federal water safety guidelines, facial coverings are not required when enjoying water attractions (pools and slides), but must be worn at all other times.

  • While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

    By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


    Detailed Safety Measures & Frequently Asked Questions

    Can't find the answer to your question? Please contact us and we will assist you.
  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • In order to maintain our reduced capacity, all Guests will need to pre-purchase admission in advance and RSVP for the day they wish to visit through our online registration system.
  • Those who have already purchased a ticket or Season Pass will need to make a reservation through our online registration system.
  • Walk-up visitors with a form of admission (ticket or Season Pass) will be admitted without a reservation until Sandcastle Waterpark's predetermined capacity limit is reached.
  • If the date you wish to visit is not available for a reservation, please select another day.
  • Ticket and Season Pass sales will be conducted online. Third parties such as stores and community organizations will not sell hard tickets in 2020. In order to reduce hand-to-hand exchanges, tickets and Season Passes will not be sold at the park; they must be purchased online.
  • All entrants (Guests, Team Members, Vendors and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Sandcastle Waterpark. Anyone with a temperature at or above 100.4 degrees, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
  • Per CDC guidelines, All entrants will be required to wear facial coverings, except for children under three.
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
  • Those without a facial covering will be able to purchase them at park retail locations.
  • Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitization throughout the entrance areas including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Sandcastle Waterpark.
  • Capacity of pools and indoor facilities within Sandcastle Waterpark will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Park staff will monitor pools to ensure social distancing between travel parties, along with conducting standard water safety practices
  • Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
  • Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
  • Hand sanitizer and facial coverings are available for purchase at park retail locations.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
  • Face shields are not permitted on any attraction and are not a substitute for a facial covering. Face shields are permitted within the park when worn with a facial covering.
  • Lifeguards will not wear facial coverings in compliance with water safety best practices
  • For the safety of all our Guests and Team Members, Guests will be required to wear facial coverings. The only exceptions are for children age three and younger (please consult CDC guidelines).
  • In compliance with state and federal guidelines for water safety guidelines, facial coverings are not required when enjoying water attractions (pools and slides), but must be worn at all other times.
  • Some attractions may be closed during this initial opening phase, or closed for the entirety of the summer, if Sandcastle Waterpark management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) must be thoroughly disinfected and on a routine schedule after opening (PEU FB pages 80-83).
  • Indoor and outdoor tables and chairs must be thoroughly disinfected after each customer’s use.
  • Different Entrance and Exit must be designated when possible to avoid or reduce face to face exposure.
  • Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice must be at the beginning of the shift and throughout the day.
  • Touching of face and hair must be avoided. Hands must be washed following the guidelines above.
  • Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees should frequently sanitize all contact points.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
  • Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields. Hair restraints are required by Sandcastle Waterpark in all kitchen areas.
  • Guests may remove their facial coverings to eat and drink.
  • Grab & Go is permissible only if the items are individually packed with appropriate label and bottled drinks.
  • Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
  • Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
  • Soda/ICEE Souvenir Cup refills will be served over the counter by an attendant using paper cups.
  • Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
  • Napkins will still be available from the no-touch dispensers.
  • We strongly recommend Guests utilize contact-less payment for all food and retail items.

  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) must be thoroughly disinfected and on a routine schedule after opening.
  • For the safety of all, Guests and Team Members will be required to wear facial coverings. The only exceptions are for children age three and younger (please consult CDC guidelines).
  • Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
  • Facial coverings and hand sanitizer will be available for purchase them at park retail locations.
  • Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Sandcastle Waterpark.
  • Purchases should be bagged by the team member suing a bag supplied by the park. Team members are prohibited from bagging the purchase in a guest provided bag. Team member can allow guest to bag their own purchase if necessary.
  • Fitting Rooms should be closed and off limits to the guests.
  • All Sales final, if you do have a return the product cannot go back on the floor. Create a damaged Box for all returns and keep separate from all merchandise.

In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Pennsylvania Department of Health, facial coverings are required for all entrants, except children younger than age three. In compliance with state and federal water safety guidelines, facial coverings are not required when enjoying water attractions (pools and slides), but must be worn at all other times. Policy updated July 15, 2020

Can I purchase a 2020-21 Season Pass?

All Season Passes purchased by June 14, 2020 will include both the 2020 and 2021 seasons. Beginning June 15, Season Passes will only include the 2020 season.

I have not made all my Season Pass Payments. Am I included in the 2021 extension?

Yes. All Season Passholders will receive the 2021 extension, regardless of when their final payment is made. We know finances are a challenge for some guests - please know we are not charging late fees for missed payments. To update your payment information, please contact us for assistance. Please note that Season Passes cannot be used until they are paid in full.

What about my Dining Pass?

Our plan is to ensure you receive equal value for any experience or benefit you missed out on this year due to COVID-19, such as the All Season Dining Pass. All Season Dining Passes and other add-ons will also be valid through the end of the 2021 Summer Season. We are no longer selling Dining Passes for the 2020 season.

Do you have any discounts?

Yes! Please visit our Discounts page for ways to save on a visit.

Will I receive a refund on my pre-purchased admission tickets?

Good Any Day tickets will be valid through the entirety of the 2020 Summer Season, and Limited Operation and Date-Restricted Tickets will be accepted any day of the 2020 Summer Season. Guests with additional questions about their tickets can contact us.

I had a Group Event scheduled for early in the season. What now?

Surcharges and date blackouts will be waived on group outing tickets. They will be Good Any Day of the 2020 Summer Season. Group Outing Planners, please contact us to discuss options to reschedule outings.