Know Before You Go

Health and Safety Tips to Make your 2020 visit to Sandcastle Waterpark's safe and FUN

We are so excited to welcome you and your family back to Sandcastle Waterpark!

We want you to know the health and safety of our Guests and Team Members is our top priority. We are fully committed to creating the cleanest and safest environment possible for your visit.

The way we will operate this summer is significantly different from what we are all used to as we adapt to the new landscape created by COVID-19. While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. Please, read this page fully to ensure the best experience possible as you plan your visit and join us.

July 2 Update

Our top priority at Sandcastle is the health and safety of our Guests, Team Members, and community. Although we are eager to open for the summer season, it is necessary that we comply with the recent stay at home order and postpone our originally scheduled July 6 open.

We believe strongly in the plan developed by our teams at Kennywood and Sandcastle to best protect the health and safety of all those visiting and working at our parks. We will continue to work towards opening this summer as soon as safely possible and providing the clean, safe, and fun experience we have been proud to provide for the Greater Pittsburgh Area since 1989.

Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Sandcastle Waterpark will look different this summer.

  • Guests will need to RSVP for the date they wish to visit in advance, in addition to their regularly purchased Ticket or Season Pass.
  • If the date you wish to visit is not listed in our online calendar, we may have already reached our capacity limit for that date, in which case you will need to choose another day. If you are looking for a date later in the summer, please check back again as we will open more dates as the summer progresses.
  • All those wishing to enter Sandcastle Waterpark (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Facial coverings are required for all entrants, except children younger than age three. Facial coverings are also required in Food and Beverage queue lines, and in enclosed locations like gift shops, bathrooms, locker areas, and first aid.
  • Facial coverings are NOT allowed on any attraction or pool and are not necessary while waiting in line or walking between attractions

Visitors will find many more new proactive measures in place at Sandcastle Waterpark this summer.


Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests where appropriate.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Sandcastle Waterpark healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines
  • Submit to temperature check at arrival
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

While we are committed to enhanced standards in an effort to keep you as healthy and safe as possible, there remains an inherent and elevated risk of exposure to COVID-19 in any public place and any place where people are present. People who do not show symptoms can still spread COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable and at higher risk for severe illness. Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.


Frequently Asked Questions

Can't find the answer to your question? Please contact us and we will assist you.

Our top priority is the health and safety of our Guests, Team Members, and community. Although we are eager to open for the summer season, it is necessary that we comply with the recent stay at home order and postpone our originally scheduled July 6 open. Please visit our Calendar page for our full Summer 2020 operating schedule.

Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention, Pennsylvania Department of Health, and Allegheny County Health Department, along with other government officials and health experts. Some of our evolving sanitation procedures include:

  • Making sure rides and other areas are clean and hygienic
  • Communicating and promoting the need to maintain social distance
  • Promoting regular and thorough hand washing by Team Members, Contractors and Guests
  • Installing sanitizing hand rub dispensers in prominent places around the park to facilitate handwashing amongst Guests
  • Promoting good respiratory hygiene in the workplace
  • Encouraging Guests and Team Members to stay home if you are exhibiting any symptoms of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspected of having contracted COVID-19.
  • Educating all Team Members about illness prevention, preparedness and response

For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.

In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Pennsylvania Department of Health, all Guests and Team Members are required to wear facial coverings while at Sandcastle. The only exception is for children younger than age three. Policy updated June 18, 2020


Facial coverings are required:

  • In food and beverage queue lines
  • In enclosed locations such as gift shops, bathrooms, locker areas, and first aid.

  • Facial covering are not required:

  • While traveling between attractions
  • While eating or drinking
  • While using lounge chairs when social distancing between parties can be maintained
  • For lifeguards on station

  • Facial Coverings are NOT permitted on any attraction or pool, in complying with water safety best practices.

    All Season Passes purchased by June 14, 2020 will include both the 2020 and 2021 seasons. Beginning June 15, Season Passes will only include the 2020 season.

    We are still accepting applications and conducting phone and Skype interviews. At this time in-person interviews, orientations and trainings are on hold until permitted to resume by the Commonwealth of Pennsylvania.

    Yes. All Season Passholders will receive the 2021 extension, regardless of when their final payment is made. We know finances are a challenge for some guests - please know we are not charging late fees for missed payments. To update your payment information, please contact us for assistance. Please note that Season Passes cannot be used until they are paid in full.

    Our plan is to ensure you receive equal value for any experience or benefit you missed out on this year due to COVID-19, such as the All Season Dining Pass. All Season Dining Passes and other add-ons will also be valid through the end of the 2021 Summer Season. We are no longer selling Dining Passes for the 2020 season.

    Good Any Day tickets will be valid through the entirety of the 2020 Summer Season, and Limited Operation and Date-Restricted Tickets will be accepted any day of the 2020 Summer Season. Guests with additional questions about their tickets can contact us.

    Surcharges and date blackouts will be waived on group outing tickets. They will be Good Any Day of the 2020 Summer Season. Group Outing Planners, please contact us to discuss options to reschedule outings.